Frequently Asked Questions
What am I buying?
Read the individual listing for file formats, included items, compatibility and licence terms. Features differ between products.
Can I resell a file?
Only when the applicable product licence expressly permits it. A purchase does not automatically grant resale rights.
Where are my files?
Check your order confirmation and account Downloads after your payment and order have been processed.
What if a file does not work?
Check the required software and version, then contact support with your order number and the error details.
Which payment methods can I use?
The payment methods shown at checkout are the options available for your order. If a method is missing, do not assume it is supported. The final total and currency are shown before you place the order.
Why is my order on hold?
Some methods, including bank transfer, require payment verification. An on-hold order does not mean that payment has been confirmed. Follow the order instructions and contact support with the order number if you need help; avoid making a second payment without checking first.
Does membership include every product?
Do not assume it does. Review the current membership plan, included products, download limits and access period. Individual purchases and membership entitlements can differ. Sign in to the correct account before checking member access.
Can I use templates on my phone?
This depends on the file format and editing app. Check the listing for app requirements and device compatibility. A product preview does not guarantee that every file can be edited on a mobile device.
How does paid guest posting work?
Read the guest-post guidelines, submit your article, and follow the checkout instructions if a fee applies. Payment does not guarantee editorial acceptance or immediate publication. The guest-post fee covers the stated editorial service; it does not purchase guaranteed search rankings or dofollow links.
How do I get useful support?
Provide your order number, product link, the app and version you use, and the exact error. Remove personal information from screenshots. Never send passwords, payment-card details or login codes.
Are refunds available?
Review the published terms and the product listing, and contact support about your specific order. This FAQ does not create an additional refund promise.